1800Contacts Review
February 4, 2008
1800Contacts Review
The following review for 1800contacts was submitted to us. If you would like to submit your own review, please email it to “reviews [@] contactlensrebate [dot] com” and we’ll be happy to add it to our website.
Review submitted by John B. / KS.
I have already ordered contacts several times from 1-800 Contacts and I’ve never had any significant issues. The low prices for contacts are sweet, and their web site is very easy to use (at least for me). Over time I had two situations where I needed customer service, and each time they exceeded my expectations. The first time, I made a mistake entering the eye doctors prescription (substituted a - for a +). I immediately called them apologetically after receiving the (of course) wrong order, but they instantly sent replacements which arrived in two days and included a free shipping label to return the original ones! This actually required no begging or convincing on my part.
The second time was with no doubt even more remarkable and impressive because I just got LASIK eye surgery and thus no longer need contacts (thank god). After I had surgery I still had two unused boxes of contacts and I did want to see if I could get some money back. Keep in mind that 1800contacts.com didn’t need to try to make me happy any more since I would no longer be a customer. Nonetheless, they promised to send a free shipping label and to give me a credit me for the unused boxes of contacts. The only issue in the past I had was when my former optometrist’s office was not very co-operative with them in confirming my existing prescription. I hate that as it was clear that they were trying to get my “business” by buying directly at the doctor’s office. I called them up and also told them that a) they were required by law to hand out the prescription and b) that I would pass on the word about my experience with them. I got it straightened out then fairly easy and found a better eye doctor through that experience as well.
Visit 1800contacts.com online.
